Passenger Experience

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Emirates Embraces Premium Economy With Plans to Aggressively Install Seat Across Fleet
a large white airplane flying in the sky
Revealed: First Look Inside Etihad Airways’ New Airbus A350 With Brand New Business Class Suite
a woman wearing a mask holding a sign in an airplane

Southwest’s Alcohol Ban Extended Through January 2022

a man holding a plate in an airplane
British Airways Bans Hot Towel Service On All Flights in Response to COVID-19 Coronavirus Fears
Delta Air Lines Donating Over $2 Million to Red Cross in Wake of Hurricane Irma and Harvey: Operations Slowly Recovering
Delta Air Lines CEO Wades into the Reclining Airplane Seat Debate After Video Goes Viral and Divides Opinion
a large airplane flying in the sky
Passenger Onboard Virgin Atlantic Flight Spent a Week in Hospital After Breaking Ankle in Two Places During Freak Turbulence
a man and woman sleeping on an airplane
Woman Assaulted for Reclining Her Seat On American Airlines Flight But Thousands Jump to Defence of Perpetrator
RUMOUR: Etihad Airways Might Be About to Cancel or Change Dozens of Aircraft Orders
Etihad Airways Plans to Launch Subscription-Based Flying for Frequent Travellers
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Lufthansa Reinvents First Class With New ‘Premium Business Class’ According to Reports
austrian airlines service
Could Airlines Be Forced to Stop Serving Hot Beverages Like Tea and Coffee Following This Court Judgement?
Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk
Nickel and Dime? SAS Takes Delivery of its First Airbus A350, Featuring a Food and Beverage Kiosk
Photo Credit: TAP Air Portugal
Coca-Cola Tastes Better at 35,000 Feet When There’s Free In-Flight WiFi
High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label
High-Fashion Comfort Wear at 35,000 Feet: Dutch Airline KLM is Launching its Own Fashion Label
Photo Credit: Emirates
Emirates Will Delay Launch of New Premium Economy Seat by Six Months, Will First Appear On A380
a tray of food and a drink
Air Italy Launches New Economy Dining Experience Featuring Local Flavors
a red bag with a red eye mask and a brown bag with a black strap
Virgin Atlantic Introduces the “Worlds Most Sustainable Airline Amenity Kit”
Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane
Who Would Have Thought: Iberia Reports Increased Customer Satisfaction Scores On New Plane
Delta Becomes Latest Airline to Embrace "Bistro Style" Dining in Long-Haul Economy
Delta Becomes Latest Airline to Embrace “Bistro Style” Dining in Long-Haul Economy
Virgin Atlantic Partners with 'Change Please' to Improve In-Flight Coffee and Combat Homelessness
Virgin Atlantic Partners with ‘Change Please’ to Improve In-Flight Coffee and Combat Homelessness
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi - And it's Still Free
Low-Cost Airline Norwegian Now Offers Gate-to-Gate WiFi – And it’s Still Free
As a Flight Attendant, I couldn't Think of Many Things Worse Than the Airbus A321XLR
As a Flight Attendant, I couldn’t Think of Many Things Worse Than the Airbus A321XLR
Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks
Airline Etiquette: Germ Spreading Passengers Are Now More Annoying than Drunks
Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping
Scandi Airline SAS Becomes Latest Carrier to Ditch In-Flight Tax Free Shopping
Lufthansa is Equipping its Entire Longhaul Fleet with Mobile ECG Reader
Lufthansa is Equipping its Entire Long-haul Fleet with Mobile ECG Readers for Medical Emergencies
Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria
Air France May Have Served Sandwiches Contaminated with the Deadly Listeria Bacteria
Emirates is Creating Soccer Stadiums in the Sky for Major League Finals
Emirates is Creating Soccer Stadiums in the Sky for Major League Finals
All Nippon Airways Wants to Consign the Interphone to History with Wearable Tech
All Nippon Airways Wants to Consign the Interphone to the History Books with Wearable Tech
a seat belts in an airplane
Lufthansa Unveils New Short-Haul Seats But the Best Bit Will Go Unnoticed By Passengers
The Big Problem With 'Bring Your Own Device' Entertainment Streaming
The Big Problem With ‘Bring Your Own Device’ Entertainment Streaming That Airlines are Ignoring
Etihad Airways Announces Major Changes to its Economy Service - But it Comes at a Price
Etihad Airways Announces Major Changes to its Economy Service – But it Comes at a Price
Etihad Will Operate a Single-Use Plastic Free Flight
Etihad Will Operate a Single-Use Plastic Free Flight to Highlight Scourge of Plastic Pollution
British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert
British Airways Dumps the Financial Times: Newspaper Rages with Half-Page Advert
|carry-on bags are one of the largest reason for conflict onboard"
Stressful: New Overhead Bins Aren’t Going to End the Drama Over Carry-On Bags
The Blurring Line Between First and Business Class: Air Italy Launches 'Dine On Demand'
The Blurring Line Between First and Business Class: Air Italy Launches ‘Dine On Demand’
The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat
The Most Anticipated Seat Launch is Finally Here: The New British Airways Club World Seat
FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat
FIRST LOOK: British Airways Reveals Tantalising Preview of New Club World Seat
Singapore Airlines Doubles Down On "Wellness" with COMO Shambhala Collaboration
Singapore Airlines Doubles Down On “Wellness” with COMO Shambhala Collaboration
Cameras Hidden in Your Seatback Screen WILL Improve Passenger Experience Claims Trade Group
Hidden Seat Back Cameras WILL Improve Passenger Experience Claims Aviation Trade Group
Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?
Air Canada Latest Airline to be Caught in an Overbooking Scandal: Did it Deceive Passengers?
Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic
Norwegian Becomes First Airline to Offer Free WiFi Across the Atlantic
Norwegian Becomes Latest Low-Cost Airline to Dump Oakland International Airport
Norwegian No Longer Fly to Oakland International Airport from London Gatwick: Other Flight Changes On the Way
Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?
Iberia Steps Up On-Board Recycling Efforts But Are International Aviation Rules The Real Problem?
Etihad is First Middle East Airline to Launch Premium Economy Cabin - Kind Of...
Etihad is First Middle East Airline to Launch Premium Economy Cabin – Kind Of…
Oh Dear: Passenger (and Journalist) Falls Foul of Saudia's Very Opaque Dress Code
Oh Dear: Travel Expert (and Journalist) Falls Foul of Saudia’s Very Opaque Dress Code
Lufthansa's Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus
Lufthansa’s Yearly Oktoberfest Celebrations See the Return of Fresh Draft Beer After a 50-Year Hiatus
The Majority of Flight Attendants Think Emotional Support Animals Have a "Negative" Impact On Air Travel
The Majority of Flight Attendants Think Emotional Support Animals Have a “Negative” Impact On Air Travel
OPINION: Is it Finally Time for British Airways to Reinvent Itself?
OPINION: Is it Finally Time for British Airways to Reinvent Itself?
Airline Passengers Have Built An Economy Which is Larger Than Belgium's National Annual GDP
Airline Passengers Have Built An Economy Which Could Compete With Norway’s National Annual GDP
Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger ExperienceNorwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience
Norwegian Putting Own Cabin Crew on Wet-Leased Planes in Attempt to Retain Consistent Passenger Experience
Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a 'Trayless' Service
Airline Economy Food That Actually Looks and Tastes Good: These Airlines Are Experimenting with a ‘Trayless’ Service
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