Passenger Experience

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Air France Continues its Push Into the Premium Market With a New Mattress Pad For Business Class Passengers On Long-Haul Flights
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British Airways is Changing its Boarding Groups Once Again But This Time They Are Actually Making it More Simple
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Hong Kong Bans Airline Passengers From Using Or Charging Power Banks After Fire in Overhead Locker Prompted Emergency Diversion

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Lufthansa Will Install A New Business Class On Its Airbus A380 Superjumbos But They Aren’t The Airline’s Ill-Fated Allegris Seats
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The Chances Of Getting a Bus Gate At Doha Hamad Airport Have Just Substantially Decreased As Expansion Project Finishes
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This European Airline is Trialling a High Tech Coffee Machine Cart… Here’s How You Can Test The New Machine
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Lufthansa Will Start Testing Eagerly Awaited New Service Concept On Long-Haul Flights to These Two US Cities Starting in April
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Southwest Airlines Will Make Most Passengers Pay For Checked Baggage Just Months After Saying its Beloved ‘Bags Fly Free’ Policy Was Here to Stay
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United Equips First Regional Jet With Superfast Starlink Internet And Plans to Have 320+ Planes Retrofitted By Year End
KLM's New Economy Service Routine is "Illogical" and "Messy" According to Cabin Attendants
Dutch Flag Carrier KLM Starts Selling Food and Drink On Short-Haul Flights in Bid to Turn Dire Financial Performance Around
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Emirates Will Now Spend $5 Billion to Retrofit Older Aircraft With New Cabins As Boeing Delays Drag On
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Ryanair Delays Controversial Change to Force Passengers to Download its Mobile App And Ban Airport Check-In
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Delta Air Lines Expands Shake Shack Burger Partnership With The ‘Iconic Comfort Food’ Available On Flights Depating Four More US Cities
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This Airline is Actually Improving The Flying Experience For Economy Class Passengers With Welcome Aperitifs And a Signature Fragrance
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Qantas Announces Major Upgrade Program For Boeing 737 Fleet That Will End Stress of Finding Space For Your Hand Luggage
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Southwest Airlines Flights Are Now Available to Book On Expedia in Yet Another Big Change For the Dallas-Based Carrier
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Qatar Airways Rolls Out High-Speed Starlink Inflight Wi-Fi to 50% Of its Boeing 777 Fleet In Just Four Months
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Nearly Two Thirds of British Airways Customers Say They Think Less of ‘Worlds Favorite Airline’ Following Controversial Loyalty Program Changes
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British Airways Frequent Flyers Are Scared The Cost Cutting Carrier Is Now Going After Their Champagne On Short-Haul Flights
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Lufthansa Confirms Premium Passengers On Boeing 747s Will Have to Fight For Latest Business Class Seats That Will Only Fill Half The Cabin
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Lufthansa and Virgin Atlantic Activate Apple AirTag Location Feature For Lost Luggage
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These Are The Flights That Southwest Will Cut Onboard Drinks Service Because Flight Attendants Have to Be Sat Down For Much Longer
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British Airways Ditches Last ‘Brunchgate’ Cost-Cutting Initiative With Full Meal Service Returning To All Night Departures
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Emirates Boss Admits Airline is Being Left Behind By Installing Business Class Seats Without Sliding Privacy Doors
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Air France Taps Creator of the Cult Fragrance ‘Baccarat Rouge’ to Concoct its Own Signature Scent
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British Airways Confirms It Has Quietly Ditched its Cost-Cutting Brunch Meal Service On Long-Haul Flights
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Delta Air Lines Announce AI-Powered App And Improved Inflight Entertainment Including New YouTube Partnership
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United Airlines Announces Accelerated Timeline For Rollout of Fast, Free Starlink Inflight Wi-Fi
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Second North American Airline Refuses to Compensate Passenger For Laptop Ruined By Flight Attendant Dumping a Drink On It
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Delta Air Lines Takes Gong For Most On-Time US Airline in 2024 But Aeromexico is Crowned Global Winner
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American Airlines Flight Attendants Lose Legal Bid to Increase Inflight Staffing Levels Which Has Doubled Service Times On Some Airplanes
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British Airways Owner in Talks With Elon Musk’s Starlink and Rival Amazon Satellite Service to Provide Fast Free Inflight Wi-Fi
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‘Unbelievable’ Cabin Crew On British Airways Flight Surprise Couple With Impressive Observation Skills
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Iberia Says Passengers Are Spending A Lot More On Food And Drinks After it Launched a Mobile Phone Ordering System
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British Airways Offers More Premium First and Business Class Seats Across the Atlantic Than Any US-Based Airline
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TikTok Famous Magnolia Bakery is Taking Flight With United Airlines As it Launches An Onboard Version of its Iconic Banana Pudding
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For Emirates, the New Business Class On its Airbus A350 Brings Meaning to the Phrase: The Whole is Greater Than the Sum of its Parts
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Emirates Unveils ‘Sleek Yet Spacious’ Airbus A350-900 With Updated Business Class Seats and Improved Wi-Fi… See Inside
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First Look: British Airways Unveils Highly Anticipated New First Class Suite Which Will Debut in Early 2026
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American Airlines Rolls Our Anti ‘Gate Lice’ Technology to More Than 100 Airports Across the US… Hear The Dreaded Reject Noise
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Feel Sorry For the Flight Attendants: Iberia’s New A321XLR Long-Haul Jet Features Tiny Galleys That Even Contortionists Would Struggle to Work in
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Apple AirTag Users Will Soon Be Able to Share Lost Baggage Locations Directly With 15 Major Airlines, Including Delta, United and British Airways
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Singapore Airlines Will Spend $835 Million to Upgrade Long-Haul Planes With Next-Generation First and Business Class Seats
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Lufthansa’s Long-Delayed Allegris First Class Will Finally Debut On November 9 But You Can’t Book Tickets Yet
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Southwest Airlines Slashes Single-Use Plastics For Inflight Service By 50% With New Bamboo Cups and Wood Stir Sticks
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British Airways is Looking to Rollback Unpopular Catering Changes After Being Deluged With Complaints From Passengers and Staff
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American Airlines is Adding Oat Milk Creamer to its Menus This Fall Following PETA Campaign
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Flight Attendants Slam British Airways’ Latest ‘Cost-Cutting’ Move to Serve Breakfast at Lunchtime
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Check Out the New Signature Interiors Coming to Delta Air Planes This Fall
Photo Credit: Delta Air Lines
Delta Air Forced to Pull Hot Meals From Flights Departing Detroit After ‘Food Safety Issue’ Identified in Catering Kitchen
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