Passenger Experience

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Air France Taps Creator of the Cult Fragrance ‘Baccarat Rouge’ to Concoct its Own Signature Scent
a white airplane with a bowl of food on the side
British Airways Confirms It Has Quietly Ditched its Cost-Cutting Brunch Meal Service On Long-Haul Flights
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Delta Air Lines Announce AI-Powered App And Improved Inflight Entertainment Including New YouTube Partnership

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United Airlines Announces Accelerated Timeline For Rollout of Fast, Free Starlink Inflight Wi-Fi
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Second North American Airline Refuses to Compensate Passenger For Laptop Ruined By Flight Attendant Dumping a Drink On It
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Delta Air Lines Takes Gong For Most On-Time US Airline in 2024 But Aeromexico is Crowned Global Winner
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American Airlines Flight Attendants Lose Legal Bid to Increase Inflight Staffing Levels Which Has Doubled Service Times On Some Airplanes
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British Airways Owner in Talks With Elon Musk’s Starlink and Rival Amazon Satellite Service to Provide Fast Free Inflight Wi-Fi
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‘Unbelievable’ Cabin Crew On British Airways Flight Surprise Couple With Impressive Observation Skills
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Iberia Says Passengers Are Spending A Lot More On Food And Drinks After it Launched a Mobile Phone Ordering System
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British Airways Offers More Premium First and Business Class Seats Across the Atlantic Than Any US-Based Airline
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TikTok Famous Magnolia Bakery is Taking Flight With United Airlines As it Launches An Onboard Version of its Iconic Banana Pudding
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For Emirates, the New Business Class On its Airbus A350 Brings Meaning to the Phrase: The Whole is Greater Than the Sum of its Parts
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Emirates Unveils ‘Sleek Yet Spacious’ Airbus A350-900 With Updated Business Class Seats and Improved Wi-Fi… See Inside
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First Look: British Airways Unveils Highly Anticipated New First Class Suite Which Will Debut in Early 2026
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American Airlines Rolls Our Anti ‘Gate Lice’ Technology to More Than 100 Airports Across the US… Hear The Dreaded Reject Noise
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Feel Sorry For the Flight Attendants: Iberia’s New A321XLR Long-Haul Jet Features Tiny Galleys That Even Contortionists Would Struggle to Work in
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Apple AirTag Users Will Soon Be Able to Share Lost Baggage Locations Directly With 15 Major Airlines, Including Delta, United and British Airways
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Singapore Airlines Will Spend $835 Million to Upgrade Long-Haul Planes With Next-Generation First and Business Class Seats
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Lufthansa’s Long-Delayed Allegris First Class Will Finally Debut On November 9 But You Can’t Book Tickets Yet
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Southwest Airlines Slashes Single-Use Plastics For Inflight Service By 50% With New Bamboo Cups and Wood Stir Sticks
a white airplane with a bowl of food on the side
British Airways is Looking to Rollback Unpopular Catering Changes After Being Deluged With Complaints From Passengers and Staff
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American Airlines is Adding Oat Milk Creamer to its Menus This Fall Following PETA Campaign
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Flight Attendants Slam British Airways’ Latest ‘Cost-Cutting’ Move to Serve Breakfast at Lunchtime
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Check Out the New Signature Interiors Coming to Delta Air Planes This Fall
Photo Credit: Delta Air Lines
Delta Air Forced to Pull Hot Meals From Flights Departing Detroit After ‘Food Safety Issue’ Identified in Catering Kitchen
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Are hot meals an important part of your day? You better not fly on one of JetBlue’s transatlantic flights
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Air France becomes latest airline to choose Elon Musk’s Starlink Wi-Fi service for fast, free inflight internet
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Emirates Reveals Plans to Send Refitted Boeing 777s With New Business Class Seats to the United States For the First Time
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United Airlines to Install Free, High-Speed Starlink Wi-Fi Across its Entire Fleet Starting in 2025
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Dutch Flag Carrier KLM Set to Finally Introduce Buy-On-Board in Short-Haul Economy
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Lufthansa’s Low-Cost Short-Haul Airline Eurowings Wins Four Star Rating From Skytrax
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Norse Atlantic is Now Offering Free Carry-On Bags For Budget Conscious Long-Haul Travelers
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German Flag Carrier Lufthansa Set to Introduce Free Drinks, Including Alcohol, in Short-Haul Economy to Address Plummeting Customer Satisfaction Scores
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Qatar Airways is Introducing a Signature Caviar Service in Business Class On 13 Routes… Is Your Flight Included?
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After More Than Three Decades in Print, United Airlines is Following its Rivals And Discontinuing its Much-Loved Inflight Magazine
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Emirates Brings its A380 Business Class Seat to the Boeing 777 and With it Direct Aisle Access at Every Seat
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British Airways Bucking Industry Trend With Plans to Reintroduce Inflight Duty Free Shopping On Select Routes
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Could British Airways Lose its Four-Star Rating Because Of its ‘Low-Cost’ Short-Haul Product, Lagging First Class Experience and ‘Poor’ Service Standards?
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Korean Air Will No Longer Serve Cup Noodles as a Mid-Flight Snack Due to Turbulence Injury Fears
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Southwest Airlines Abandons Open Seating Policy in Radical Change to its Iconic Onboard Experience
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This Airline Has Designed New Boarding Music That Won’t Irritate Flight Attendants When They Have to Listen to it On Repeat
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Qatar Airways Unveils its Newest Business Class Suites With Foldable TV Screens to Create New Social Spaces
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Alaska Airlines is Making a Big Push For Premium By Adding Nicer Seats to More Planes
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Qatar Airways Confirms it Will Unveil its Hotly Anticipated Qsuite ‘Next Gen’ Business Class Suite at the Farnborough Airshow
Photo Credit: Delta Air Lines
Delta Air Offering Only Vegetarian Meal Options For Thousands Of International Passengers After ‘Spoiled’ Food Scandal
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Delta Air Flight to Amsterdam Forced to Divert to New York JFK After Passengers Were Served Mouldy Food
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Korean Air Says it Will Wrap Up Cabin Service Earlier Over Rising Turbulence Fears
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JetBlue Will Stop Passengers Using Personal Privacy Doors On its New Planes Because it Doesn’t Want to Pay For Additional Flight Attendants
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Airline Passenger Discovers Blade Hidden in His Meal After He Bit Into It During San Francisco-Bound Flight
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