
A Delta Air Lines flight from Miami (MIA) to Atlanta (ATL) was delayed by over four hours on Monday night after a passenger first refused to wear a face mask and then apparently struck a flight attendant across the face when they were asked to deplane. Delta flight DL1997 eventually landed in Atlanta at 1.30 am on Tuesday after the Miami Dade Police Department removed the disruptive passenger before departure.
Here’s what happened on our @delta flight from #Miami to #Atlanta tonight after a passenger refused to wear a mask as per policy and then gets into altercation with flight attendant. Video via @kingcoreythefirst on IG pic.twitter.com/TBBYq1VCBb
— Suzanne Kianpour (@KianpourWorld) October 20, 2020
Video taken before the Boeing 767 left the gate by Instagram user @kingcoreythefirst and posted on Twitter by BBC World Service journalist Suzanne Kianpour (@KianpourWorld) apparently shows two passengers getting into a verbal altercation with one Delta flight attendant onboard the flight.
Other passengers express alarm when one of the alleged perpetrators gets up close to the flight attendant despite not wearing a face mask. “Oh, oh, she’s in her face,” one passenger is overheard saying. “Oh lord, oh lord,” the passenger continues before she and others shout “No” in unison as the suspect lashes out at the flight attendant.
BBC journalist Kianpour, who is currently on the campaign trail following the upcoming Presidential election, explained the situation on Twitter:
Been stuck on the tarmac in #Miami heading to #Atlanta as we continue on the #Elections2020 campaign trail. A passenger on this @Delta flight refuses policy to wear mask. Then won’t get off plane. Then hits flight attendant. Announcement that Miami Dade police on their way.
— Suzanne Kianpour (@KianpourWorld) October 20, 2020
I’ve always preferred @delta over @united and @AmericanAir even though I have status with all 3 from so much work travel but tonight they handled an unruly passenger who refused to wear a mask with so much class and patience they they’ve forever for my loyalty. #teamdelta
— Suzanne Kianpour (@KianpourWorld) October 20, 2020
The disruptive passengers were eventually removed by the Miami Dade Police Department, although there’s no word yet on whether the suspects were arrested.
In a statement, a spokesperson for Delta told us: “There is nothing more important than the safety of our people and customers. That’s why two customers who did not comply with crew safety instructions were asked to deplane Flight 1997 this evening.”
“We do not tolerate violence of any kind and this situation is currently under investigation. We apologize to customers for the flight delay this caused.”
Delta has now banned 450 passengers for refusing to wear a face mask onboard its flights. Anyone facing a ban won’t be allowed to board a Delta flight until the requirement to wear a face mask is lifted at the earliest.
Passengers claiming a medical exemption must first undergo a video consultation with a Delta approved physician and details of the exemption are then passed to flight attendants. Some airlines, like American and Southwest, have gone even further and don’t allow anyone to board a flight if they can’t wear a face mask.
Mateusz Maszczynski honed his skills as an international flight attendant at the most prominent airline in the Middle East and has been flying ever since... most recently for a well known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centric stories. Always keeping an ear close to the ground, Matt's industry insights, analysis and news coverage is frequently relied upon by some of the biggest names in journalism.